Privacy Policy

Last Updated: June 12, 2026

1. Introduction

DR CRISTINA MUNTEAN SRL (“we”, “our”, or “us”) is committed to protecting the privacy and security of users of our mobile application (“App”).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through the App.

By accessing or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide through forms and other features available within the App, including:

• Full name

• Phone number

• Email address

• Date of birth

• Gender

• Address information

• Appointment information

• Medical history and health-related information

• Treatment preferences

• Photographs and uploaded files

• Messages, notes, and inquiries

• Information submitted through questionnaires, assessments, or forms

• Any additional information voluntarily entered by the user

We may also automatically collect certain technical information, including:

• Device type

• Device identifiers

• Operating system version

• Application version

• IP address

• Crash reports and diagnostics

• Usage and interaction data

3. Health Information

The App may allow users to provide health-related information, medical history, treatment information, photographs, or other sensitive personal data.

Such information is processed solely for purposes related to the services offered through the App, including communication, appointment management, treatment planning, and service delivery.

We apply appropriate technical and organizational safeguards to protect such information.

4. How We Use Your Information

We may use collected information to:

• Create and manage user accounts

• Identify and authenticate users

• Schedule and manage appointments

• Provide requested services

• Process inquiries and requests

• Communicate with users

• Send notifications and reminders

• Improve the App and user experience

• Analyze usage trends

• Ensure security and fraud prevention

• Comply with legal obligations

• Maintain internal records

5. Legal Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR), we process personal information based on one or more of the following legal grounds:

• User consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests

• Provision of healthcare or health-related services

6. Data Sharing

We do not sell personal information.

We may share information with:

• Healthcare professionals involved in providing requested services

• Authorized employees and contractors

• Hosting and cloud service providers

• Technology and infrastructure providers

• Analytics and support providers

• Government authorities when required by law

• Other parties where the user has provided consent

All third parties are required to process personal information in accordance with applicable privacy and data protection laws.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide services through the App

• Fulfill contractual obligations

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal obligations.

8. Security Measures

We implement reasonable administrative, technical, and organizational measures designed to protect personal information from:

• Unauthorized access

• Unauthorized disclosure

• Alteration

• Loss

• Misuse

• Destruction

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. User Rights

Subject to applicable laws, users may have the right to:

• Access their personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Request restriction of processing

• Object to processing

• Withdraw consent where processing is based on consent

• Request data portability

• Lodge a complaint with a supervisory authority

Requests may be submitted using the contact information provided below.

10. Children’s Privacy

The App is not intended for children under the age of 16 without the consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorization.

11. International Transfers

Where necessary, personal information may be processed or stored on servers located outside the user’s country of residence.

Appropriate safeguards will be implemented where required by applicable laws.

12. Third-Party Services

The App may use third-party services for hosting, analytics, communications, notifications, customer support, or infrastructure purposes.

These providers may process information solely to the extent necessary to perform services on our behalf.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will become effective when the revised version is published within the App or on our website.

Users are encouraged to review this Privacy Policy regularly.

14. Contact Information

If you have any questions regarding this Privacy Policy or the processing of personal information, please contact:

DR CRISTINA MUNTEAN SRL

Email: office@hyluxmed.ro

By using the App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.